This guide & the agreement
This page outlines matters to confirm when booking. The applicable signed agreement and law govern specific obligations, services and disputes; this summary does not restrict statutory traveller rights.
Service scope
List guiding, vehicle, hotels, meals, admissions, tickets, transfers and document handling in the quote. Destination descriptions do not imply every service is included; agree optional spending first.
Payment & confirmation
Written instructions specify currency, instalments, due dates, net receipt and fees. Resources require supplier confirmation; pending tickets or approvals remain identified as pending.
Changes, cancellation & refunds
Provide applicable terms and calculation methods before booking. Explain incurred/refundable costs, timing and options when plans change. Neither universal free cancellation nor blanket liability waivers replace applicable responsibilities.
Approvals, roads & weather
Tibet and border travel follow approvals, access and local rules. Discuss road, weather or health changes promptly and reconcile extra/saved costs and refunds under the agreement.
Communication & concerns
Supply accurate booking/application details and relevant needs. Raise issues with the guide and agency promptly, keep records and discuss resolution. We provide the contracting entity and applicable contacts for formal concerns.